Delete a User

An Admin can delete a user.

Refer to User Types for an overview of User Types and permissions.

When a user is deleted, their profile is completely removed from the organization's user list. Subscriptions associated with a deleted user become inactive and can be applied to another user.

Attempts to delete a user with surveys in the In Progress status yield a message to contact American Innovations Technical Support for assistance.

Complete the following steps to delete a user:

  1. Click on your user name and select Portal. A new browser tab will open, and you will be logged into the Portal automatically.

    2. User Name Menu

  1. In the Portal, select the User Management tab and click the Create or Modify Users button.

    2. User Management Tab in Portal

  2. Click the Search Users field in the User Management window. Enter the user name or part of the name or select the user from the list.

    User Management Window

  3. Select the Details tab and click the Delete User button found under Access in the window.

    4. Details Tab

  4. Click Yes in the Confirm Delete prompt.

    5. Confirm Delete Window

    Click Close to close the User Management window.